Privacy Policy
Effective Date: June 9, 2026
Coast to Coast Heating & Air Conditioning, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide through our website, https://coasttocoastac.com.
Information We Collect. We may collect information that you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Service address
- Appointment requests
- Information regarding your HVAC equipment
- Any information submitted through contact forms, estimate requests, financing inquiries, or customer service communications
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visits
- Referring websites
- Cookie and analytics information
How We Use Your Information.
We use information collected to:
- Respond to service requests and inquiries
- Schedule appointments
- Provide estimates and HVAC services
- Process financing referrals and requests
- Improve website performance and user experience
- Communicate regarding services, promotions, and company updates
- Comply with legal obligations
SMS Consent and Communications
Coast to Coast Heating & Air LLC collects SMS opt-in consent through multiple methods, including website contact forms, phone calls, and in-person interactions at our physical location.
When a customer is registered for the first time, they may be asked to provide a mobile phone number and offered the option to opt in to receive SMS messages. These messages may include, but are not limited to, billing notifications, appointment reminders, dispatch notifications, and job completion surveys.
Customers who opt in are informed that:
- Message and data rates may apply
- Message frequency may vary
- They may reply HELP for assistance or more information
- They may reply STOP at any time to unsubscribe, after which no further messages will be sent
- Consent to receive SMS messages is not a condition of purchase.
Use and Sharing of Information
If you opt in to receive SMS messages, we may collect your mobile phone number, message content, and interaction data. This information is used solely to provide and support our SMS communications and related customer services.
Customer information is not sold or shared with third parties for marketing purposes. Information may be shared with trusted service providers solely as necessary to deliver SMS communications and operate our business services.
Opt-Out
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
Cookies and Analytics. Our website may use cookies, Google Analytics, and similar technologies to understand website usage and improve performance. You may adjust your browser settings to refuse cookies; however, some website features may not function properly.
Third-Party Services. We may share information with trusted service providers who assist us in operating our business, including:
- Website hosting providers
- Customer relationship management systems
- Scheduling software providers
- Financing partners
- Marketing and analytics providers
These providers may access information only as necessary to perform services on our behalf.
Financing Applications. If you apply for financing through links or services provided on our website, your information may be submitted directly to the financing provider. We are not responsible for the privacy practices of third-party lenders or financing companies.
Marketing Communications. We may contact you regarding services, promotions, maintenance reminders, or company updates. You may opt out of marketing communications at any time.
Data Security. We implement commercially reasonable safeguards to protect personal information. However, no internet transmission or storage system is completely secure.
Your Rights. Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of marketing communications
To exercise these rights, contact us using the information below.
Children’s Privacy. Our services are not directed to children under 13 years of age, and we do not knowingly collect information from children.
Changes to This Privacy Policy. We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Contact Information
Coast to Coast Heating & Air Conditioning, LLC
3778 S. Pine Avenue
Ocala, Florida
Phone: (352) 251-2141
Email: info@coasttocoastac.com